Order requestNeeds review
Shipping method not confirmed
Customer, items, and quantities were captured and checked against the source system. One detail is outstanding.
CloaFlowCustom voice agents for service operations
Calls in.
Reviewable work out.
We design voice agents for your phone lines, then turn what they capture into structured requests, flagged gaps, and a review queue your operations team actually works from.
Built for the calls that turn into operational work
Order requestsOrder statusAccount questionsStock checksWarranty claimsReturnsDamaged itemsCallback requestsShipping questionsEscalationsOrder requestsOrder statusAccount questionsStock checksWarranty claimsReturnsDamaged itemsCallback requestsShipping questionsEscalations
How it works
One call, three honest stages.
Most voice tooling stops at the transcript. The useful part is everything that happens after the caller hangs up.
Step 01
The agent answers
A voice agent built for your line picks up, verifies the caller, and works inside the rules and vocabulary your team already uses.
Step 02
CloaFlow structures it
Intent, captured fields, and anything still missing become a typed request, rather than a recording somebody has to listen back to.
Step 03
A person decides
Whatever needs judgement lands in a review queue with an owner, notes, and a decision trail you can audit later.
The output
Every unfinished call has a visible next action.
Real service calls are messy. CloaFlow makes the uncertainty explicit instead of pretending the agent finished work it could not finish.
- Owner
- Who is accountable
- Missing fields
- What is still needed
- Notes
- Internal discussion
- Audit trail
- Every decision, timestamped
Warranty claimApproval
Supporting photos requested
A purchase reference and a description of the problem were captured. Your team decides the outcome, not the agent.
Customer messageFailed
Email handoff failed
The request is stored and stays visible as open work until somebody confirms the follow-up went out.
Trust by design
Built to fit your stack, not to capture your data.
The dashboard is a control plane. Voice platforms, agent databases, and business systems stay separate, with ownership that stays clear.
Source systems stay authoritative
Your CRM, ERP, and agent databases remain the record. CloaFlow keeps an operational index and a reference back to the source.
Recordings are a choice
Recording, transcript retention, notice, and access are configured per deployment rather than assumed on by default.
Runtime stays replaceable
Voice platforms connect through an adapter, so changing the runtime later does not mean redesigning the control plane.
Decisions are auditable
Owner, status, note, and timestamp are recorded for every human decision, from first review through to resolution.
Integrations
Connect the systems that already decide the work.
We start with the first high-value workflow and connect only what that workflow needs to be dependable.
Rollout
Start with one call type. Grow from there.
- 1
Discovery
Pick the calls worth handing over.
- 2
Design
Script, tools, and the lines it never crosses.
- 3
Connect
Only the systems that first flow needs.
- 4
Pilot
Real calls, watched closely.
- 5
Queue
Owners and decisions your team runs daily.
- 6
Widen
More call types once it behaves.
Commercials
Pricing follows the workflow we build.
Every deployment is shaped around one operation, so pricing is scoped rather than listed. These are the things that move it.
Agent scope
Call types, tools, and responsibilities
Integrations
Systems the workflow has to reach
Operating model
Volume, review rules, and support
Questions
The things teams ask first.
Is every deployment custom?
Yes. Each one is designed around your call types, source systems, review rules, and the way your operations team already works. There is no generic script.
Do people stay in control?
Yes. The agent captures and prepares work. Approvals, exceptions, and anything low-confidence are routed to a person, and the agent never claims work it did not complete.
Are recordings and transcripts optional?
Yes. Recording, transcript retention, caller notice, and access rules are configured per customer rather than turned on by default.
How does pricing work?
Pricing is scoped per deployment around call volume, integrations, the agent's responsibilities, review rules, and the support model your team needs.
What can it connect to?
Typically voice platforms, agent databases, CRMs, ERPs, order systems, ticketing tools, email, and internal APIs. We connect what the first workflow needs, then widen.
Walkthrough
Bring one real call workflow.
A useful first conversation covers call volume, request types, the systems involved, and where your team wants a person to stay in control.